Privacy

When you message a business using Second Pair, the first reply is written by an AI assistant, not by a person. It says so at the start of every conversation.

The business sees everything the assistant says and everything you say, and can step in at any point. Ask for a person and the assistant stops and fetches one. It will never claim to be human.

When you enquire through a business using Second Pair, we hold:

• Your name, and a phone number or email address if you give one
• What you have asked about, and anything you tell the assistant about it
• Photos you choose to attach
• The address where work is to happen, for trades that come to you
• Your appointments, and whether a deposit was paid
• The messages in your conversation

Only what you type. Nothing is bought in from anywhere else, and there is no tracking of you across other websites.

To answer your enquiry, give you a price, book you in, and remind you before the appointment. That is the whole purpose. Your details are not used for marketing and are never sold or shared with anyone for their own purposes.

• The business you contacted. They can see the whole conversation. No other business on Second Pair can see any of it.
• Anthropic, whose model writes the replies. Conversations are not used to train it.
• Supabase, where the data is stored, in the United Kingdom.
• Stripe, if you pay a deposit. Card details go straight to Stripe and are never seen or held by Second Pair or by the business.

Conversations and appointment records are kept while you are a customer of that business and for six years afterwards, which is how long UK businesses generally need to keep transaction records. Photos you attach are deleted when the business deletes the enquiry.

If a business closes its Second Pair account, everything of theirs is deleted.

You can ask for a copy of what is held about you, ask for it to be corrected, or ask for it to be deleted. Ask the business you contacted, or write to us at the address below and we will pass it on and make sure it happens. We will respond within a month.

If you are not happy with how it is handled, you can complain to the Information Commissioner’s Office at ico.org.uk.

The chat window stores one identifier in your browser so your conversation survives a refresh. Nothing else. There is no advertising or analytics tracking.

Written questions and requests to privacy@secondpair.co.uk.

Before this goes live it needs the registered company name and address, the ICO registration number, and confirmation of the retention period. Ask me and I’ll fill them in.